30 days, no questions. If a Gatemi plugin is not right for your store, tell us within 30 days of purchase and we refund the order in full. You do not need to explain, troubleshoot first, or open the plugin’s settings even once — though we’re happy to help if you want us to.
How to request a refund
Email support@gatemi.com from the address on your order, or use the contact form, quoting the order number. Refunds are issued to the original payment method, normally within 5 business days.
What happens to the license
A refund revokes the order’s license keys: updates and support stop, and the keys can no longer be activated. Because Gatemi plugins never break a running store, anything already installed keeps working exactly as installed — it simply stops receiving updates.
Renewals
Renewal charges follow the same rule: if a renewal was charged and you did not mean to keep it, tell us within 30 days and we refund it.