Every Gatemi license includes priority support from the team that builds the plugins. We aim to answer every ticket within one business day — and we usually beat that.
How to get help
- Email support@gatemi.com from the address on your account.
- Include your license key and a short description of what you expected and what happened instead.
- That’s it — your key already tells us your plugin, WordPress and PHP versions, so you don’t need to gather anything else.
What support covers
Installation, configuration, and the plugin working as documented on a supported setup (the WordPress, WooCommerce and PHP versions listed on each product page). If something in the plugin is broken, we fix the plugin — for everyone.
Support doesn’t cover custom development or theme changes — but if you’re not sure whether something is a plugin issue, ask anyway. Pointing you in the right direction is always in scope.
Before you write
- Make sure the plugin is up to date — most issues we hear about are already fixed in the current release.
- A quick look at the plugin’s documentation often answers configuration questions instantly.
Not happy with a purchase?
Every purchase carries a 30-day money-back guarantee — no questions asked.